Serviceaide is a leading IT Services Management company that caters to enterprises worldwide. Their vision is to transform service management across IT, enterprise management, and customer support with technology.
The growing IT infrastructure has caused an increase in the number of service requests, time to resolution, and more. This caused the following issues:
To counter this problem, Serviceaide wanted to design a solution that could automate most mundane tasks and relieve analysts from handling requests that could otherwise be taken care of through automated guidance.
We developed the “Luma AI Product Suite” for Serviceaide, which includes:
Leveraging breakthroughs in artificial intelligence, machine learning, and natural language processing, the solution helps with:
The solution was later programmed also to provide FAQ support, enabled with AI to recommend relevant action items based on FAQ search.
For the Serviceaide team updating the solution, we added the following features: