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Mobile
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Cloud
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Internet of Things
Mobile Visual IVR Solutions
IVR came with the promise of providing a self-service platform over which customers can efficiently troubleshoot issues on their own. And yet, the calls keep coming. Traditional IVR tends to play out lengthy call menus and requires users to keep toggling their attention between listening to the call menu and dialling the correct keys on their keypad. This can be frustrating for users who may simply be looking for a medium through which they can quickly and easily solve their own problems.
Mobile Visual IVR solution provides just that. Visual IVR empowers users to navigate easily to the key to their difficulties. This app paves the way for telecom service providers to provide faster and more satisfying customer service. But that is not all. The real difference that mobile visual IVR makes is that it gathers crucial information about what issues are regularly faced by consumers and enables the service provider to give customised services and engage consumers better.
Technologies Powering Mobile Visual IVR Solutions
How It Works
Mobile visual IVR accelerates customer service by providing simple visual flows. Customers are saved the trouble of having to repeat information and are enabled to connect conveniently to a live agent, should the need arise. The solution provides the following functionalities:
Mobile visual IVR accelerates customer service by providing simple visual flows. Customers are saved the trouble of having to repeat information and are enabled to connect conveniently to a live agent, should the need arise. The solution provides the following functionalities:
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Pleasing Interface
A convenient and easy to GUI guides the user to the solution that he is looking for.
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Speedier Operation
Through visual IVR the user is directed to the solution that he is looking for easily without having to listen to the entire recording, reducing average handling time per user.
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Greater Control
Mobile visual IVR puts greater control in the hands of the user. It would enable live agents to save time and solve more complex issues, instead of the consumer zeroing out, and skipping the process to directly ask for help from the live agent.
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Monitor
Track and monitor user issues to identify trends and thus recommend personalised solutions for troubleshooting.
Benefits
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Save time
Save your customer’s time as well as your agent’s time by leading the user directly to the solution
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Increase First Call Resolution
Facilitates first call resolution.
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Integrate Seamlessly
Mobile Visual IVR can be integrated into your existing IVR solution.
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Save Money
Avoid the expenses due to the costly routing information protocol.
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