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Mobile Concierge Solutions

The essence of great hospitality lies in being able to provide continuous on-demand support and assistance to your guests. The concierge is the one your guests will be reaching out to for their smallest queries and concerns. Your concierge is the face of your brand before your guest. To comprehend and manage the varied apprehensions and desires of your guests can prove to be quite challenging as it requires superior empathy and systematic organization of data and time.

The mobile concierge solution acts as your smart assistant in helping you entertain your guests. It offers opportunities for continuous and effortless communication with guests. Your staff member can be a constant companion to your guests, and can accompany them and act on their requests without leaving the desk. With this solution guests can access and view all the services from anywhere. It enables you to understand your guests better and offer personalized services, increasing loyalty and revenue.

Technologies Powering Mobile Concierge Solutions

  • Mobile

  • Cloud

  • Content Management

  • Analytics

How It Works

The mobile concierge app will aid your guests by being an information hub, giving them useful snippets about the place they are in. The following are the functionalities offered:

The mobile concierge app will aid your guests by being an information hub, giving them useful snippets about the place they are in. The following are the functionalities offered:

  • Where to go

    The mobile concierge gives information about all the local places of interest.

  • How to go

    The app provides services such as transportation arrangements, turn-by-turn directions so that guests can locate destinations easily and indoor mapping information.

  • What to do

    The app recommends popular recreation and entertainment options available within the hotel and outside.

  • Ways to save

    Guests are also alerted about discount schemes and price off offers

  • Personalized messages

    The current location of the user’s phone prompts personalized messages

Benefits

  • Personalization

    Personalized services based on guest profiles

  • Mobility and connectivity

    Offer assistance instantly by going mobile

  • Monetize

    Use next generation technologies to create new revenue channels by mobile advertising

  • Greater guest Satisfaction

    Improve service quality by being available and responsive to all your guests’ needs

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