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Mobile Guest Servicing Solutions

Though a guest spends only a short time at a hotel or a resort, they carry back with them experiences that last a lifetime. Service is one of the foundations on which the hospitality industry is built. Exceptional service will not only delight your customers but also win loyalty and repeat business. With increasing smartphone penetration, customer expectations are also rising with guests now wanting to be able to manage their entire tour or vacation activities on their phones. The Mobile guest servicing solutions offer a medium through which guest experiences can be transformed from acceptable to exceptional.

The app provides a guest with all the data that they may be looking for about the hotel, be it easy directions to nearby places of interest, reviews and other users’ opinion about the hotel and places that should be visited. It simplifies the processes of check in and check out for the guest. To the hotel manager, it provides data about items of interest to the guests and enables him to identify major areas of concern that the visitor to the hotel may have.

Technologies Powering Mobile Guest Servicing Solutions

  • Mobile

  • Cloud

  • Analytics

  • Internet of Things

How It Works

The Mobile Guest Servicing solution enables the hotel staff to partner with their guests and understand what services they require and thus create a unique and memorable experience that guests would cherish and which would draw them back to the hotel. The app will allow hotels to start serving the guests before they have even crossed the threshold of their hotel with the below functionalities:

The Mobile Guest Servicing solution enables the hotel staff to partner with their guests and understand what services they require and thus create a unique and memorable experience that guests would cherish and which would draw them back to the hotel. The app will allow hotels to start serving the guests before they have even crossed the threshold of their hotel with the below functionalities:

  • Easy Access to Information

    The guest can get detailed data about the hotel and all its facilities from his mobile device itself, including room rent and prices of additional services.

  • Simplified Booking

    The solution offers easy checking of room availability, booking, check-in, check-out, ordering concierge service, and the like.

  • Specialized Services

    The app can also enable guests to book specialized services at their convenience such as book spa appointments, choose type and ingredients of used in the spa service, and so on.

  • Monitor usage

    The solution tracks customer information, tastes, preferences and interests and generates reports about the usage of facilities which is useful for understanding guests’ needs.

Benefits

  • Gather Information

    Obtain customer information by tracking usage, and foster customer loyalty by increasing guest satisfaction

  • Analyze

    Draw inferences about what the kind of services which interest and engage guests, and using it provide superior service

  • Improve Services

    Improve the quality of service being provided and develop new offering to suit customer needs

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