Mobile Field Force Automation Solutions

The mobile field force solution provides separate modules for the super admin, the admin and the field personnel.

• Super admin module

  The super admin is the highest authority and can grant privileges to other users. It enables the manager to monitor the activities of various teams.

• Admin module

  The admin acts as an interface between the field personnel and the Super admin. The module provides the following functionalities

• Checklist & SOP creation
  

  The module allows supervisors to create and manage the Standard Operating Procedure and checklists for tasks.

• Task management & scheduling

  The app enables delegation of tasks and management of schedules. Creation and closure of job tickets is enabled.

• Push notifications

  The admin can communicate messages to field personnel via push notifications about new jobs.

• Field personnel

  The field personnel module empowers the field personnel to manage all the tasks assigned to him effectively. The module provides the following functionalities

• Task viewer

  Enables your staff to view the open tasks assigned to them.

• Status updates

  The user can access the checklist, mark the activities completed and notify admin about task completion.

• Real-time Insigh

  All the relevant information regarding effective field service management is available in real-time including details regarding site location, available resources and so on.

• Dispatch Information

  Based on the geographical location, expertise and consumer preference, technician team can be recommended.

• Interactive maps

  Maps are integrated which help to locate the site accurately also suggesting optimal routes. Service staff can also be tracked in order to increase their efficiency.

• Time entry

  Time taken to finish job is recorded. Work done, spares and new parts required in the job and other details are also noted so as to do quick and fair billing.