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Mobile Customer Onboarding Solutions

When a new customer approaches a bank, ensuring a smooth onboarding process is of the highest priority. If the procedure is time taking and complicated, there are chances of it leaving the new customer confused and overwhelmed, which can also lead to customer dissatisfaction. The first experience that the customer has with the bank can make or break further relationship with it. The traditional customer onboarding process, whether it be opening an account or signing up for other services offered by the bank, is a slow process involving paperwork by an agent.

The Mobile Customer Onboarding Solution simplifies customer onboarding which is performed online. Getting new account holders started on their journey with your bank is an uphill task involving challenges such as adhering to changing government regulatory norms, long processing time, high cost of customer acquisition, customer dissatisfaction and subsequent loss in revenue.

Technologies Powering Mobile Customer Onboarding Solutions

  • Mobile

  • Digital Strategy

  • Internet of Things

  • Content Management Systems

How It Works

The Mobile Customer Onboarding Solution provides better and faster service to your customers with the help of the following functionalities which quicken the onboarding process:

The Mobile Customer Onboarding Solution provides better and faster service to your customers with the help of the following functionalities which quicken the onboarding process:

  • Quick document exchange

    The customer’s smartphone acts as a sophisticated scanning device. Customers can capture documents, photos and data using their mobile. Then, the captured data is automatically extracted and sent to your business processes.

  • Initiate processes

    Customers can open an account, kick-off a claim process, send information for a loan application, provide proof-of-delivery and perform many other tasks all from the palm of the their hands.

  • Notifications

    The app can be used as an interactive platform that can be used to push notifications to and engage customers.

Benefits

  • Customer satisfaction

    Faster turnaround time leads to greater customer satisfaction and more revenue.

  • Greater automation

    End-to-end automation reduces customer acquisition cost due to because of less labour intensive functioning.

  • Expand revenue channels

    Expand revenue streams by leveraging enrolment information to create high-impact sales and marketing programs

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